FAQ

The following conditions are required when you shop at Maria Wiktorén.

Organization number: 910530-0801

General

You have to be at least 18 years old to purchase on our website according to Swedish law. 

Company Information

Adress: Maria Wiktorén, Tallåsvägen 18a, 80641 Gävle

VAT registration number: SE910530080101

Product information

Pictures can vary slightly from reality of the jewelry but I always try to take photos that is so true they can be.

Because every piece of jewelry is handmade, they may vary a little in shape or form from each other. 

We reserves the right if there would be any misprint in our shop like a product is out of stock or other misprint that can happen. 

Prices & Payments

Prices are in Swedish krona (SEK).

25% VAT are included in all pieces of jewelry and posters except for paintings cause they are VAT free.

Prices are current and may change in the future.

Order and Delivery

Customers are responsible for paying if there is a custom duty in their country.

When you order from our shop you will receive an order confirmation to your mail with information. If you would notice anything wrong with the information of the order you have to contact us on our mail as fast as possible so we can make it right. 

The customer is responsible for ensuring that their name, adress, mail and other information is correct. 

We reserves the right to change the delivery time if needed and the customer will be informed by mail if that's the case.

If delivery is delayed more than 30 days, customer has the right to cancel the order. 

If the package are not being picked up in time by the customer and is sent back to us, we have the right to charge the customer for the fee of the shipping and other costs for administration.

Returns & Withdrawal

The withdrawal period is 14 days after receiving the product. 

If the customer want to send back their product they have to inform us on mail with all the necessary information about the order before sending it back to us. We will then give them all the information on how to send the product back to us.

When a customer is shipping a product back to us, the customer is responsible for the safety of the shipping and stands for the costs. And the customer have to send the package with a tracking number and proof of the shipping to us.

The product has to be sent back to us in it's original form and it must not have been used. We will take a look at the product to see that it looks like it did when we send it to the customer and after that make a refund to the customer if we think the product looks fine. 

When returns don’t apply

We can not offer the right to return products that are special made orders. That includes when you choose gemstones, jewelry made after your size, engraved items and choice of metal. 

Change size on jewelry

The customer is responsible for checking up their right size before ordering a piece of jewelry.

We reserve the right that not every piece of jewelry is possible to change in size. 

If it's a change in size that we can do without major problems (like a very tiny change in size), the customer pay for the shipping costs back to us and we pay the shipping back to them. 

If it's a more severe change of size but still a possible change, we take a smaller fee for the work. 

The customer can contact us at: [email protected] and we talk about the possibilities of changing the size. 

Warranty & Complaints

If you have any complains about a product, please contact us at: [email protected]

Disclaimers & Changes of terms

We reserve the right to make changes from time to time in the descriptions of Terms and Conditions, product information, prices, photos and other information in our shop.